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IT Manager

Job Type: Full Time
Experience: 10+ years
Locations: Trivandrum - IN
Categories: IT

Job Summary

We are seeking an experienced and hands-on IT Manager to lead and manage our organization’s IT infrastructure, systems, security, and internal IT operations, with particular emphasis on the tools and platforms that support software development teams. This is a critical leadership role responsible for the availability, security, scalability, and performance of all technology systems — including source code management, CI/CD, ticketing, and collaboration platforms — that support day-to-day engineering and business operations.

The ideal candidate is a technically strong, current, and proactive professional who combines enterprise IT infrastructure and cybersecurity expertise with practical, working knowledge of developer tooling (Git-based repositories, Jira, Jira Service Management, and asset/service management tools). This person will define IT strategy, lead the IT team, drive IT compliance, and personally roll up their sleeves to implement and maintain technology solutions.

Key Responsibilities

  • IT Infrastructure Management
    • Manage and maintain the organization’s complete IT infrastructure across on-premises and cloud environments.
    • Ensure high availability and performance of servers, storage, networking, internet connectivity, and business-critical systems.
    • Plan, implement, and monitor infrastructure upgrades, scalability, and capacity planning.
    • Maintain IT asset inventory, lifecycle management, and procurement, including hardware, software, and cloud resources.
  • Network & Security
    • Configure, manage, and monitor enterprise firewalls, VPNs, routers, switches, wireless networks, and network security.
    • Implement and continually strengthen practical cybersecurity measures across the organization, including endpoint protection, email security, multi-factor authentication (MFA), access controls, and vulnerability management.
    • Own security incident detection, monitoring, and coordinate timely remediation activities.
    • Ensure IT compliance with organizational security policies, data protection requirements, and industry standards (e.g., ISO 27001, SOC 2, GDPR as applicable).
    • Manage backup, disaster recovery, and business continuity planning.
    • Stay current on the latest cybersecurity threats, tools, and techniques, and proactively update defenses accordingly.
  • Systems Administration
    • Administer Windows and Linux servers.
    • Manage Active Directory, Azure AD/Entra ID, DNS, DHCP, Group Policies, and identity management.
    • Oversee Microsoft 365, Google Workspace, email systems, and collaboration platforms.
    • Manage virtualization platforms such as VMware or Hyper-V.
    • Support cloud infrastructure including AWS, Azure, or Google Cloud Platform.
  • Software Development Tooling & DevOps Enablement
    • Administer and maintain source code repository platforms such as Git, GitHub, GitLab, and Bitbucket, including access control, branching policies, and repository health.
    • Own end-to-end administration of Jira and Jira Service Management (JSM), including project/workflow configuration, automation rules, SLAs, and service catalogs.
    • Manage Confluence and other knowledge-collaboration platforms used by engineering teams.
    • Administer CI/CD tooling (e.g., Jenkins and similar pipelines) to support reliable build, test, and deployment processes.
    • Manage asset management and IT service management (ITSM) tools (ASMT) for tracking hardware, software, licenses, and service requests end to end.
    • Partner closely with engineering and DevOps teams to ensure developer tooling is secure, reliable, and continuously improved.
  • IT Operations
    • Lead internal IT support and helpdesk operations.
    • Establish and monitor Service Level Agreements (SLAs) for IT and developer-tooling support.
    • Develop and improve IT policies, SOPs, and operational procedures.
    • Ensure timely resolution of infrastructure, tooling, and user issues.
    • Coordinate with vendors, ISPs, SaaS/tooling providers, and hardware suppliers.
  • Collaboration & Enterprise Tools
    • Manage and administer enterprise and collaboration applications including:
      • Jira, Confluence, and Jira Service Management (JSM)
      • Microsoft 365 and Google Workspace
      • GitHub / GitLab / Bitbucket and other Git repositories
      • Jenkins and CI/CD tools
      • Microsoft Teams, Slack, and other collaboration platforms
      • Endpoint and device management solutions (Intune, Jamf, etc.)
      • Remote access tools
      • Monitoring and logging platforms
      • Password and secrets management systems
      • Asset management and ITSM tools (ASMT)
  • Team Management
    • Lead, mentor, and manage the internal IT team, setting clear goals and accountability.
    • Allocate work, monitor performance, and conduct regular reviews.
    • Build a culture of accountability, collaboration, and continuous improvement.
    • Identify training and development opportunities to keep the team current with the latest IT tools and techniques.
    • Manage hiring and onboarding for IT personnel as needed.
  • Governance & Compliance
    • Develop, implement, and enforce IT governance policies across the organization.
    • Own IT compliance end-to-end, including software licensing compliance, data security standards, and regulatory requirements.
    • Maintain accurate documentation for infrastructure, networks, developer tooling, processes, and configurations.
    • Lead preparation for and support of internal and external IT/security audits.
    • Manage vendor contracts, SaaS subscriptions, and technology budgets.
  • Strategic Responsibilities
    • Align IT and developer-tooling initiatives with business and engineering goals.
    • Continuously evaluate and recommend new technologies, tools, and techniques, keeping pace with the latest developments in IT (beyond hardware configuration alone).
    • Drive automation and process improvements across IT operations and developer workflows.
    • Participate in technology planning, budgeting, and digital transformation initiatives.
    • Provide regular reports to senior management on IT operations, security posture, compliance status, and project progress.

Required Technical Skills

The ideal candidate should have strong, hands-on working knowledge of:

  • Enterprise networking (TCP/IP, VLANs, VPNs, DNS, DHCP)
  • Firewall administration (Fortinet, Sophos, Palo Alto, Cisco, SonicWall, or similar)
  • Windows Server and Linux administration
  • Active Directory and Microsoft Entra ID (Azure AD)
  • Microsoft 365 and Google Workspace administration
  • VMware, Hyper-V, or other virtualization technologies
  • Cloud platforms (AWS, Azure, or GCP)
  • Endpoint security and endpoint management
  • Backup and disaster recovery solutions
  • Practical implementation of cybersecurity principles and best practices, not just theoretical knowledge
  • Network monitoring and system monitoring tools
  • IT asset management and ITSM/ASMT tools
  • Identity and access management
  • Git-based source repositories (GitHub, GitLab, Bitbucket) and developer collaboration workflows
  • Jira, Jira Service Management (JSM), and Confluence administration
  • CI/CD tools such as Jenkins
  • Collaboration platforms such as Microsoft Teams and Slack
  • Basic scripting (PowerShell, Bash, or Python) is desirable.
  • Awareness of and curiosity about emerging IT tools, techniques, and industry trends.

Qualifications

  • Master’s degree in Computer Science, Information Technology, or a related field.
  • 8–12+ years of overall IT experience.
  • Minimum 3–5 years in an IT leadership or IT Manager role, ideally leading an IT team of min.5 members
  • Experience managing enterprise IT infrastructure and developer tooling in a software development or IT services company.
  • Demonstrated hands-on experience administering Git repositories, Jira, JSM, and asset/ITSM tools.
  • Professional certifications such as ITIL, Microsoft, Cisco (CCNA/CCNP), Fortinet (NSE), VMware (VCP), AWS/Azure certifications, or CISSP are highly desirable.

Key Competencies

  • Strong leadership and people management skills, with the ability to lead and grow an IT team.
  • Excellent troubleshooting and analytical abilities.
  • Ability to prioritize and manage multiple initiatives simultaneously.
  • Strong communication and stakeholder management skills.
  • Strategic thinking with a hands-on approach to technology and tooling.
  • High level of ownership, accountability, and decision-making capability.
  • Genuine interest in staying current with the latest IT developments, tools, and techniques.
  • Operational knowledge to provide weekly IT performance report to the management

Success Measures

The IT Manager will be expected to:

  • Maintain secure, stable, and highly available IT and developer-tooling systems.
  • Minimize infrastructure and tooling downtime.
  • Ensure timely resolution of IT support requests via JSM/ITSM processes.
  • Protect the organization against cybersecurity threats through practical, implemented security measures.
  • Ensure ongoing IT compliance across licensing, security, and regulatory requirements.
  • Improve IT operational efficiency through automation, modern tooling, and best practices.
  • Build and lead a high-performing IT team while supporting the organization’s growth.

If you are interested in one of our vacancies, please send your CV and motivation to: hrtvm@arstraffic.com

If you like to know more about working at ARS, please contact us at: 0471 6616755