Service Manager

The service manager is responsible for the continuous and successful operations of complex and critical systems. He/she safeguards the operational results from the client’s perspective and reports to both the client and internal management.

The service manager has supervision over a team of operators and makes sure to minimize the chance of operational failings through the prudent structuring of their tasks. He/she coordinates changes, manages incidents, maintains customer relations and initiates structural improvements through insightful process analyses. 

We expect you to have:

  • A university degree
  • 5+ years of experience as service manager
  • Affinity with software, hardware and operational business processes
  • A pro-active attitude
  • A keen eye for customer satisfaction and budget control
  • A keen eye on opportunities for future development
  • A talent for operational excellence and process improvement
  • ITIL proficiency
  • Proficiency of Dutch and English

We offer you:

  • An international working environment mainly with the supply organization
  • An informal working environment within a young and ambitious company
  • Challenging and innovative projects
  • Diverse tasks and lots of responsibilities
  • The opportunity to develop yourself
  • To become a part of our team and join us for regular team activities
  • A great working location in The Hague
  • A competitive salary and an interesting profit sharing scheme

About ARS T&TT

ARS Traffic & Transport Technology designs Intelligent Transport Systems (ITS) for the challenges induced by the rapid growth of mobility worldwide. These challenging questions require 'intelligent' traffic solutions. ARS T&TT has a total of 350 employees spread over four offices in the Netherlands and two offices in India. The headquarters are located in The Hague.

Working at ARS T&TT means working in a dynamic, informal environment with open and short lines of communication. Find out more about ARS T&TT on www.ars-traffic.com.


If you are interested in this position please send us your CV and motivation letter to careers@ars.nl. The application can be directed to Bodil Dirkers. We will get in touch with you to inform you about the selection procedure.

For more information about the vacancy, please contact HR, careers@ars.nl  or + 31 70-360 85 59.

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